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Cancellation & Refunds Policy

Not all payments are automatically refunded when you cancel FussionHost hosting services. This article discusses when refunds are automatically issued and what payment methods can be refunded.

Last Revised: 9/4/2024

Products purchased from FussionHost LTD may be refunded only if canceled within the refund period specified below in our refund policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.

Only requests submitted through the Client Area are considered as valid and will be reviewed by The Company, Please see below for refund terms applicable to such products.

After the cancellation becomes effective, FussionHost cannot be held in charge of loss of data due to suspension or termination.

Standard Refund Terms

Cancellation
Policy
1-7 Days
You are eligible for a refund on the hosting services below (Shared, VPS, WordPress, Windows Shared Hosting, and Reseller Hosting).

We are not able to refund SSL Certificates, VPNs, Dedicated Server or Domain registration fees during initial purchases or renewals.
7-14 Days
You will still eligible for refund but after 14 Days you’ll charged 15% as Service fee + IP fee (If Applicable) + Number of Days you used the service upon refund.
14+ Days
No refunds will be given after 14 days of using one of our services.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

The following restrictions and limitations apply to our 14-days money-back guarantee:

    • Refunds are not valid for Dedicated Servers Plans, VDS Servers above 49.99$ price, administrative fees, install fees for custom software, or ( cPanels, ISPmanager, Cyberpanel Addons, Plesk, SSL certificates), or Domain name purchases.
    • Standard Refund Offer valid only for the first package purchased for billing accounts less than 30 days old.
    • Refunds for an account with more than one Hosting order are not eligible. (EX: Buying 3 VPS servers and using them for 20 day then asking for refund)
    • Adding Funds / Account Credit Balance Deposits are non-refundable.
    • Plans purchased using a special promotion, promo code, or special discount link, are non-refundable.

Our Commitment

At FussionHost, we understand your needs can evolve. This policy outlines our clear and fair refund structure for various services.

Focus on Transparency:

We want you to make informed decisions. Here’s a breakdown of our refund options:

    • Shared Hosting, Shared RDP, and Private RDP/VPS:

      • Full Refund: Cancel and receive a full refund within 24 hours of purchase.
      • Partial Refund: After 24 hours, a prorated refund is available based on the unused service term, up to a maximum of 7 days.

    • Domain Names and Linux VPS: These services are non-refundable due to their unique nature. However, we’re happy to assist you with any questions before your purchase.

    • Private VPS Hosting: Similar to Domain Names and Linux VPS, Private VPS purchases are non-refundable.

Exceptional Circumstances

We understand situations arise. In rare cases, we may consider exceptions to this policy at our discretion. Feel free to contact our support team if you believe your situation warrants an extra step. We’ll be happy to review your request.

Simplifying the Refund Process

To qualify for a refund, simply:

  1. Submit your cancellation request within 7 days of purchase.
  2. Ensure your cancellation reason doesn’t fall under any of the following (we can help you upgrade or troubleshoot these situations):
    • Accidental orders
    • Lack of service knowledge (hosting, cPanel, RDP)
    • Short-term need
    • Incorrect product selection (we can assist with upgrades/changes)
    • Service non-use
    • Download/upload speed concerns (often influenced by external factors)
    • Order placement without prior support consultation (resulting in non-functionality)
    • Violation of FussionHost’s terms and conditions

Maintaining a Positive Experience

We prioritize customer satisfaction and want to help you succeed online. If you have any questions or require clarification on our policy, please don’t hesitate to contact our friendly support team. They’re here to assist you!

Additional Resources:

We recommend reviewing our Terms of Service before purchasing any service: https://fussionhost.com/terms-of-service/ For further details on specific services, please visit our knowledge base: https://fussionhost.com/blogs

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